Question 1

What is SCAUnlocked?

Accepted Answer

SCAUnlocked is a medical education platform designed to help General Practitioner (GP) trainees prepare for the Simulated Consultation Assessment (SCA) exam. We provide case simulations with AI-powered virtual patients, real-time feedback, and peer-to-peer practice sessions.

Question 2

Who can benefit from using SCAUnlocked?

Accepted Answer

SCAUnlocked is primarily designed for GP trainees preparing for the SCA exam. However, it is also valuable for medical students, junior doctors, and any healthcare professional looking to improve their clinical communication skills.

Question 3

Can I contribute cases or suggest improvements?

Accepted Answer

Yes! We welcome contributions from medical professionals. Email us at support@scaunlocked.com with your ideas.

Question 4

How do I sign up?

Accepted Answer

Sign up for free by clicking "Get Started" or visiting the signup page. New users can try a free five-minute AI patient taster before buying credits from just £10 (25 credits).

Question 5

How do I get started?

Accepted Answer

Sign up for free and try the free five-minute AI patient taster. When you are ready for full practice, buy credits from £10 (25 credits). Use them on any active case type: Text Case = 1 credit, Colleague Session = 2 credits, and Avatar Case = 2 credits. Credits are valid for 3 months.

Question 6

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. We will send you a secure link to create a new password. The link expires after 24 hours.

Question 7

What features are included with SCAUnlocked?

Accepted Answer

SCAUnlocked offers mock consultations with AI virtual patients, text-based and AI avatar modes, Colleague Mode for peer-to-peer practice, real-time feedback, post-consultation analysis, progress tracking, and 30+ medical cases. All active features are available to every user.

Question 8

What is Colleague Mode?

Accepted Answer

Colleague Mode allows you to practise consultations with real colleagues acting as standardised patients. Share an invitation link, connect via video, and receive AI-powered analysis. No account needed for your colleague.

Question 9

How does the AI feedback work?

Accepted Answer

Our AI feedback system analyses your consultation in real-time and provides insights on communication skills, clinical reasoning, time management, empathy, and areas for improvement.

Question 10

Are there different difficulty levels?

Accepted Answer

Yes, cases have varying complexity levels. Start with straightforward presentations and progress to challenging scenarios involving complex conditions, difficult patients, and ethical dilemmas.

Question 11

How does the credit system work?

Accepted Answer

SCAUnlocked uses a pay-as-you-go credit system. Purchase credits at £1 = 2.5 credits, then spend them on cases. No subscriptions or recurring charges. Credits are valid for 3 months from purchase.

Question 12

How much do cases cost?

Accepted Answer

Text Case = 1 credit, Colleague Session = 2 credits, and Avatar Case = 2 credits. Purchase credits from £10 to £500 per transaction.

Question 13

Do credits expire?

Accepted Answer

Credits expire 3 months after purchase. We use FIFO (first-in, first-out), meaning your oldest credits are used first.

Question 14

What payment methods do you accept?

Accepted Answer

We process payments securely through Stripe, accepting major credit cards, debit cards, and international payment methods. We never store your card details directly.

Question 15

Are there discounts for group purchases?

Accepted Answer

Yes, we offer group discounts starting at 10% for 5+ users. Contact support@scaunlocked.com with your requirements.

Question 16

What is your refund policy?

Accepted Answer

Credits are a digital service. Once you start a case, the credits are considered spent. If platform issues prevent case completion, email support and we will investigate.

Question 17

What devices and browsers are supported?

Accepted Answer

SCAUnlocked works best on desktop and laptop computers using Chrome, Firefox, Safari, or Edge. Tablet support is available. We recommend a computer for video avatar cases and Colleague Mode.

Question 18

Can I use SCAUnlocked on my phone?

Accepted Answer

Yes, you can access SCAUnlocked on mobile browsers. For the best experience with video and voice features, we recommend a desktop, laptop, or tablet.

Question 19

What internet speed do I need?

Accepted Answer

For text cases, any stable connection works. For video and Colleague Mode, we recommend 5 Mbps download and 3 Mbps upload minimum.

Question 20

How secure is my data?

Accepted Answer

We use strong encryption, secure cloud storage, GDPR-compliant handling, and regular security audits. Payment information is handled entirely by Stripe.

Question 21

Is my practice performance data private?

Accepted Answer

Yes, your performance data is completely private. Only you can see your consultation history, feedback, and analytics. We never share individual data with third parties.

Question 22

How can I get help if I have a problem?

Accepted Answer

Email support@scaunlocked.com, use the in-app feedback system, browse the FAQ section, or use the emergency diagnostics tool in Settings.

Question 23

Do you offer training or tutorials?

Accepted Answer

Yes. New users receive an interactive onboarding walkthrough. We also provide video tutorials, written guides, platform tips, and blog posts with exam preparation advice.

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